Ku9 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to know and the right to control.
Our Commitment
Your personal data is never sold, rented, or shared with any third party without your consent.
Six core pillars that make KU9 a trusted platform for handling the personal information of Malaysian users.
All data transmitted between your device and KU9 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. Your information is secure from end to end.
Only authorized ku9 staff with a legitimate job requirement may access user personal data. Every access is logged and continuously monitored to prevent any internal misuse.
Ku9 fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We ensure data is collected lawfully, for stated purposes only, and not retained beyond the required period.
Ku9 does not sell, rent, or commercialize user personal data to any third party for advertising or marketing purposes. Your data is used solely to improve your experience on this platform.
Your data is regularly backed up to secure servers with an integrated disaster recovery system. This ensures your information is never lost, even in the event of an unexpected technical incident.
You have full rights to access, correct, transfer, or request deletion of your personal data. KU9 provides convenient channels for you to manage your privacy preferences on your own terms.
Welcome to the KU9 Privacy Policy. This document is a binding agreement between you as a registered user or visitor of ku9.plus and KU9 as the responsible data controller. We care about your privacy not merely because the law requires it, but because we believe user trust is the foundation of any meaningful long-term relationship.
This Privacy Policy clearly explains what information we collect when you use the KU9 platform, how that information is used, with whom it may be shared in limited circumstances, and what rights you have as the owner of that data. We encourage you to read this document carefully and to contact us if you have any questions.
By registering an account, logging in, or continuing to browse the ku9.plus platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy ku9, which together form the entire user agreement for this platform.
Ku9 collects your personal information through several key channels when you interact with our platform. This data collection is carried out lawfully, transparently, and limited to only what is strictly necessary. The following are the categories of data we collect:
| Data Category | Example | Primary Purpose | Legal Basis |
|---|---|---|---|
| Identity | Name, IC, date of birth | KYC & Registration | Contractual requirement |
| Contact | Email, phone | Communications & notifications | Legitimate interest |
| Financial | Bank account number | Payment processing | Contractual requirement |
| Technical | IP, browser, OS | Security & analytics | Legitimate interest |
| Usage | Games, Login | Platform improvements | Legitimate interest |
Ku9 uses collected personal information solely for lawful, stated purposes. We never use your data for any other purpose without first obtaining your additional consent. The main purposes for which we use your data include:
Important: ku9 does not use fully automated decision-making systems that produce significant effects on you without human review. Any material decisions such as account closure or withdrawal rejection will be reviewed by qualified staff.
Ku9 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties to enable our services to function properly and to meet legal obligations:
Ku9 works with trusted service providers including payment processors (payment gateways, banks, e-wallets), licensed game providers, cloud infrastructure providers, and analytics services. All parties are contractually bound to protect your data and use it only for purposes designated by ku9.
We may be required to disclose your personal information to government authorities, law enforcement agencies, or judicial tribunals when mandated by applicable law, court order, or in efforts to prevent and investigate criminal activity such as money laundering or fraud.
If KU9 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified via a clear notice before your data becomes subject to a different privacy policy.
ku9 Guarantee: All data sharing is protected by strict data protection agreements. We do not share your information with third-party advertisers or social media platforms for targeted advertising purposes.
Ku9 uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform. The following are the types of cookies we use:
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the KU9 platform. For detailed instructions on managing cookies, refer to your browser's help documentation.
Ku9 continuously invests in the latest security infrastructure to ensure your personal data is protected from unauthorized access, misuse, alteration, or loss. The key security measures we implement include:
In the event of any data breach affecting your personal information, KU9 is committed to notifying you within 72 hours after we become aware of the incident, in line with data protection industry best practices.
As a KU9 platform user and as an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. KU9 is committed to respecting and facilitating the exercise of these rights within a reasonable timeframe:
You have the right to request a copy of the personal data we hold about you, along with details on how it is used.
You have the right to request correction of any inaccurate, outdated, or incomplete information in our records.
You may request deletion of your personal data under certain circumstances, subject to our legal obligations.
You may request that we restrict the processing of your data while a dispute or review is in progress.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the above rights, contact the KU9 privacy team by email at [email protected], stating the right you wish to exercise and your identification details. We will process your request within 14 working days.
Ku9 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law. The following are the general data retention guidelines we follow:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Service management |
| Transaction Records | 7 years | AML & tax requirements |
| KYC Documents | 5 years after account closure | Legal compliance |
| Communication Logs | 3 years | Dispute resolution |
| Cookie Data | Up to 12 months | User experience |
Once the retention period ends, your data will be securely deleted or fully anonymised so it can no longer be linked to any individual.
The KU9 platform uses services from licensed third-party game providers and payment processors. While we are diligent in selecting partners with high security standards, KU9 is not directly responsible for the privacy policies or security practices of those third parties.
Every third-party provider working with KU9 is bound by data processing agreements that require them to maintain data protection standards equal to or higher than our own. We conduct regular compliance reviews.
If you access any third-party services through the KU9 platform, we recommend reading their privacy policies separately for a more complete understanding.
Ku9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal compliance requirements, or other legitimate operational reasons. Any material amendments will be communicated to you via:
Continued use of the KU9 platform after the effective date of any changes constitutes acceptance of the updated privacy terms. If you do not agree with the changes, you have the right to close your account before the effective date.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the KU9 privacy team is available to assist you at any time.
Privacy Email
Response Time
Within 14 working days
Please include your full name, registered account number, and a brief description of your enquiry so we can process your request more quickly and accurately.
Register a KU9 account today and enjoy a safe, transparent, and exciting online gaming experience. Your personal data is always protected to the highest security standards.
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